CubeP2P Help Centre
Help with CubeP2P
Clear guidance for renters, hosts and approved moving partners, from verification and booking to handover, payment and support.
Payment-readiness notice
Live checkout is available only where the account, booking, settlement details and payment-readiness checks are complete. A checkout or transaction marked TEST, QA or sandbox has no live commercial value. CubeP2P does not provide a wallet or independently hold customer funds. The approved payment provider controls actual money movement. Do not move goods, release access or expect a payout based only on a test result.
Popular answers
How do I find and request storage or parking?
Search by suburb, city or postcode, compare the photos, price, size, access rules and security details, then open a listing and select Request this space. A request is not confirmed until the host accepts it and any required payment step is complete.
Renters
Can I view a space before booking?
Ask the host in CubeP2P messages. Keep the viewing time, access instructions and any agreed changes in the platform conversation. Do not send money or sensitive documents in ordinary messages.
Renters
What should I check before moving items in?
Confirm the usable size, access hours, stairs or vehicle access, security, moisture risk, notice period and prohibited items. Photograph your items and their condition, prepare an inventory, and make sure you have suitable insurance.
Renters
What items are prohibited?
Never store illegal or stolen goods, weapons or ammunition, explosives, fuel, flammable or toxic chemicals, hazardous waste, living things, perishables, unregistered vehicles, or anything that creates a health, fire or security risk. A host may add reasonable listing-specific restrictions.
Renters
How do I arrange collection or delivery?
Open an accepted storage booking and choose Find a moving partner. Select a verified mover, provide the pickup address, preferred pickup date and time, item quantities and access notes, then request a quote. The partner may propose another available date or time. Review the price and proposed schedule before accepting.
Renters
How does the pickup date and time agreement work?
You provide a preferred pickup date and time with the request. The moving partner can keep it or propose a different available schedule with the quote. Accepting the quote confirms both the price and proposed pickup schedule. If it does not suit you, use the private conversation to agree on a change before accepting.
Renters
When can I see the exact address?
Public search and unpaid bookings show only the approximate listing area. After CubeP2P verifies the booking's secure card authorisation or records a captured payment, your booking unlocks the exact address, listing photos, access information, listing rules and navigation link needed for move-in.
Renters
How do I list my unused space?
Create an account, complete verification, select Become a Host, describe the space accurately and add current photos, rules, availability and proof that you may offer the property. Submit the listing for review before it can appear in search.
Hosts
Still need help?
Ask Cubi for general guidance. For a private account decision, document review, payment, refund, dispute, safety concern or privacy request, send the team a message and include the relevant reference number. Never send your password or full card details.